Emerald Facet Rough Emerald

Shipping:

Most of the time we use DHL Express for our worldwide shipments. It may take 8 to 10 days to deliver for international shipments. Once you placed an order on our website, we will provide you with the tracking number of the parcel which you can track Here. We also have another option DHL Global which is normally taking around a month to deliver the parcel. Another option for international shipments is FedEx.

Returns:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items

Gifts:

There are certain situations where only partial refunds are granted. Any item not in its original condition is damaged or missing parts for reasons not due to our error Any item that is returned more than 14 days after delivery

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@gandharagems.com

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@gandharagems.com and send your item to Office # 01, Nasrullah Building, Peshawar Gemstones Market, Namak Mandi Peshawar, KP, Pakistan.