Return and Refund Policy

💎 Return & Refund Policy

Shop with Confidence

We want you to shop with complete confidence.

Every natural gemstone and jewelry piece is carefully inspected before shipping. If something isn't right, we'll work with you to find the best solution; quickly, fairly, and transparently.

✨ Good to know: Every natural gemstone is unique. Slight variations in color, inclusions, brilliance, and appearance under different lighting conditions are completely natural and are not considered defects.

📅 Return Window

We accept eligible returns within 14 days of the delivery date.

☑️ Eligible for Return

To qualify for a return, your item must be:

  • Unused
  • In its original condition
  • Returned in its original packaging
  • Include all certificates, reports, and accompanying documents (if applicable)
  • Returned within 14 days of delivery

❌ Non-Returnable Items

The following items cannot be returned:

  • Custom-made jewelry
  • Personalized jewelry
  • Custom-cut gemstones
  • Items altered or resized at the customer's request
  • Items missing original certificates or documentation
  • Items showing signs of wear, damage, or modification after delivery

💌 How to Start a Return

Getting started is easy.

Simply contact us within 14 days of receiving your order and include:

  • Order Number
  • Reason for Return
  • Clear photos (if applicable)

Once we receive your request, we'll provide detailed return instructions and the correct return address.

🚚 Return Shipping

Unless the return is due to our mistake (such as receiving the wrong or defective item):

  • Return shipping costs are the buyer's responsibility.
  • We strongly recommend using a tracked and insured shipping service.
  • Please package your return securely to prevent damage during transit.

We cannot issue refunds for packages that are lost or damaged while being returned to us.

💰 Refund Process

Once your return arrives, our team will carefully inspect the item to confirm it matches its original condition.

If approved:

Day 1–2
Inspection

↓

Day 3–5
Refund Issued

↓

5–10 Business Days
Bank or Payment Provider Processing

Refunds are always issued to your original payment method.

Original shipping charges (if applicable) are non-refundable unless the return is due to our error.

💎 Exchanges

Looking for something different?

We'd be delighted to help you find another gemstone you'll love.

You may exchange your purchase for:

  • A similar gemstone
  • A different gemstone (price differences may apply)

All exchanges are subject to product availability and mutual agreement.

📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Clear photos of the item
  • Photos of the packaging
  • Your order number

We'll review your case promptly and work with you to make it right.

❤️ Need Help?

Questions before starting a return?

Our customer care team is always happy to help.

support@gandharagems.com